Quality of Service

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Quality of Service

The outstanding quality of AVL's service-from customer satisfaction to corporate relocation services-is something we pride ourselves on as your moving company of choice. We provide our customers with only the best quality service for their corporate relocation needs. Our ultimate goal is to ensure that the quality service you receive exceeds your expectations.

A Corporate Relocation Company who Provides Results

The AVL Moving Systems’ commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure AVL's customer satisfaction. They conduct a telephone survey with AVL customers within 72 hours of their move. Customer responses to the 14-question survey are tabulated daily and posted online for AVL agents. These results assist AVL and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis

Quality of Service Audit

AVL's goal is to achieve sustained continuous improvement that yields an "excellent" rating with customers for quality of service. In 2005, the goal for an "excellent" rating was set at 4.25 on a 5.0 scale. Due to the implementation of continuous improvement initiatives, the bar was raised in 2006 to 4.35 and again in 2007 to 4.40.

Your Corporate Relocation Company Focused on Quality

AVL is not only committed to providing your with the best corporate relocation services, outstanding customer service and qualified professionals throughout your move. We are also dedicated to an overall quality moving experience. Our Quality of Service Audit is utilized to measure our success in providing a quality corporate relocation each and every time. When it's time for your business's next relocation, AVL is your one-source for the highest quality service available anywhere.