Quality Service

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Quality Service

Nothing earns a customer's trust during household moving like quality. We've always known that at AVL. In fact, while some van lines talk quality, you've probably discovered it's difficult for them to provide any tangible evidence to support their claim. Not a problem at AVL.

Quality Household Moving Services from AVL. In 2005, AVL Moving Systems introduced our Quality Service Audit (QSA) to assure our customers get the highest quality household moving service available anywhere. Through extensive research, we identified the things that were most responsible for

customer satisfaction during their household moving experience. We used the information we gathered to develop a uniquely comprehensive and accurate customer service satisfaction survey, conducted by an independent third party, and continue to use this system to raise the bar for setting quality performance measurement standards. Based on what we've learned, we have developed an assortment of exclusive, quality-enhancing programs to assure every move we make is the right move:

Quality Alliance

Our Quality Alliance is a team of agents, drivers and other employees working to ensure that AVL is constantly striving to maintain and improve each area of service. The Alliance has developed and implemented a set of quality standards that rank as the most comprehensive in the industry.

AVL University

AVL drivers are specially trained at our 3,000 square foot AVL University campus in the proper techniques of maneuvering furniture and loading a truck. Courses include customer service, safety and equipment standards. All AVL drivers attend an intensive three-day session that combines classroom education with hands-on moving instruction.

AVL Master Movers

Motivating our drivers to reach new levels of performance and expertise is what keeps our service levels growing and improving. There are 10 rigorous standards a driver must meet in order to attain the title of AVL Master Mover including two years of service, as well as ranking in the top percentage of all drivers in customer service survey scores and claims. Completion of our Master Moving School is also required. Designed in empowering drivers with a better understanding of how performance can continually be improved, the curriculum covers the fleet ranking process, quality development, customer service, handling claims, operations, shipment processing, pricing and safety. In order to retain Master Mover status, drivers must re-qualify each year.

Professional Driver Development Program

Drivers must complete this five day, hands-on program designed to ensure driver quality in load/unload techniques, paperwork preparation, customer service, communication skills and claim prevention.

Equipment Standards

All vehicles must be inspected daily by the driver. There is a formal inspection twice a year. Vehicles must be cleaned inside and out regularly, and appearance must be at an acceptable level at all times.

With AVL Quality Services, Moving is Enjoyable

At AVL, we do the research regarding quality household moving for our customers to provide them with the best possible experience. The many measures we take to guarantee quality throughout the household moving process are there to make your move not only efficient, but enjoyable. Our quality-enhancing programs guarantee that every move is a quality move.

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Quality Service

Household Movers