The AVL Moving Systems’ commitment to customer satisfaction goes beyond just talk. It's measured in real results. The ultimate goal of "providing the highest quality service available anywhere" comes alive through continuous improvement practices. To improve front line quality practices, an independent third party performs a Quality of Service Audit (QSA) to measure AVL's customer satisfaction. They conduct a telephone survey with AVL customers within 72 hours of their move. Customer responses to the 14-question survey are tabulated daily and posted online for AVL agents. These results assist AVL and its agents in developing effective recognition, training and operational practices. We don't just talk about quality-we implement and improve it on a continual basis