AVL drivers are specially trained at our 3,000 square foot AVL University campus in the proper techniques of maneuvering furniture and loading a truck. Courses include customer service, safety and equipment standards. All AVL drivers attend an intensive three-day session that combines classroom education with hands-on moving instruction.

Motivating our drivers to reach new levels of performance and expertise is what keeps our service levels growing and improving. There are 10 rigorous standards a driver must meet in order to attain the title of AVL Master Mover including two years of service, as well as ranking in the top percentage of all drivers in customer service survey scores and claims. Completion of our Master Moving School is also required. Designed in empowering drivers with a better understanding of how performance can continually be improved, the curriculum covers the fleet ranking process, quality development, customer service, handling claims, operations, shipment processing, pricing and safety. In order to retain Master Mover status, drivers must re-qualify each year.

Drivers must complete this five day, hands-on program designed to ensure driver quality in load/unload techniques, paperwork preparation, customer service, communication skills and claim prevention.

All vehicles must be inspected daily by the driver. There is a formal inspection twice a year. Vehicles must be cleaned inside and out regularly, and appearance must be at an acceptable level at all times.

At AVL, we do the research regarding quality household moving for our customers to provide them with the best possible experience. The many measures we take to guarantee quality throughout the household moving process are there to make your move not only efficient, but enjoyable. Our quality-enhancing programs guarantee that every move is a quality move.